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02-02-2020
English

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Stay calm to try to influence the customer to calm down.

Respuesta :

THEANSWERTAKER THEANSWERTAKER

02-02-2020

Answer:

Here are tips for coping with a tense situation and hopefully resolving it to everyone's satisfaction:

Remain calm. ...

Don't take it personally. ...

Use your best listening skills. ...

Actively sympathize. ...

Apologize gracefully. ...

Find a solution. ...

Take a few minutes on your own.

Explanation:

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